Extra Services
Shop with confidence — every eligible product is backed by our Extra Service Seal.
Our Promise to You
The IPASON Extra Service Seal
The IPASON Extra Service Seal symbolizes our commitment to delivering exceptional quality and customer protection. Displayed on eligible products, this seal guarantees a comprehensive 2-year warranty, a 30-day replacement policy, and lifetime customer service — so you can shop with complete peace of mind.
2 Years Warranty
Our 2-year warranty offers dependable coverage protecting your purchase against manufacturing defects and unexpected issues. Enjoy peace of mind knowing your product is backed by our commitment to quality and reliability for a full two years from the date of purchase.
30-Day Replacement
Our 30-day replacement policy gives you ample time to verify your product's quality. If any defect is discovered within 30 days of purchase, we will replace it — no lengthy back-and-forth, just a straightforward resolution so you can shop confidently.
Lifetime Customer Service
Our lifetime support service provides continuous assistance for as long as you own your product. From troubleshooting to expert guidance, our team is always just a call or message away — no expiry, no catch.
Policy Details
Return Options
Our return policy is defect-based and focused on fair, transparent replacements. Here is what you need to know before submitting a return.
Contact Technical SupportDefective Product Returns
Items with confirmed factory defects can be returned. The process involves sending the item to our Technical Support team for evaluation to verify the defect before a replacement is issued.
30-Day Replacement Conditions
To qualify, the item must be in good physical condition, all original accessories, manuals, and packaging must be included and intact, and the defect must be verified by our Technical Support team.
Physical Damage & Time Restrictions
Returns are void if the product shows signs of physical damage, liquid damage, unauthorized modification, or misuse. Claims must be submitted within the applicable warranty or replacement period.
No Return on Non-Defective Items
We do not accept returns for items without confirmed defects. Additionally, cash refunds are not available — eligible claims are handled through replacement only.
Please Read Carefully
Terms & Conditions
1
Eligibility for Warranty Claims
- A warranty slip or a Product Warranty record in your online account is required to claim a warranty.
- If the warranty slip is missing, the product's original box with an intact serial number may be accepted.
- Items returned must have an intact serial number and warranty sticker.
2
Warranty Coverage
- Warranty period starts from the date of purchase and is recorded on the warranty slip and your online account.
- Monitor warranty: eligible for monitors with six or more dead pixels; must include original box, accessories, stand, and Styrofoam.
- Laptop warranty: covers hardware defects in processor, RAM, storage, display, and power adapter. Software issues and damage from misuse are not covered.
- Free warranty repairs are provided in-store for qualifying defects. Data loss on storage devices is not covered.
3
Warranty Exclusions
- Warranty is void for physical damage, liquid damage, unauthorized modifications, pest infestation, misuse, or environmental damage (e.g., corrosion, burns).
- Customers are responsible for ensuring component compatibility. IPASON is not liable for issues from incompatible parts.
- Software, consumables, freebies, and modified GPUs used for mining are excluded.
- Any item tampered with or modified outside authorized service will void the warranty.
4
Return & Replacement Process
- Defective items must be evaluated by Technical Support before a replacement is issued.
- Products returned within 30 days may qualify for replacement if all conditions are met.
- No returns are accepted for non-defective items; cash refunds are not available.
- If a defective product is discontinued, IPASON may offer a comparable model or request additional payment for an upgrade.
5
Claiming & Storage Fees
- Customers must claim repaired or replaced items within 30 days of receiving notice; otherwise a storage fee applies.
- After 90 days, unclaimed items may be disposed of by IPASON.
6
Liabilities & Limitations
- IPASON and its suppliers are not liable for incidental or consequential damages, including lost savings or profits.
- Customers are responsible for all shipping costs associated with warranty claims.
7
Agreement to Terms
- Online purchases automatically imply agreement to these warranty terms and conditions, as stated at checkout — no signature required.
Got Questions?
Frequently Asked Questions
Which products are covered by the IPASON Extra Service Seal?
The Extra Service Seal applies to eligible products clearly marked on their product listing. Look for the seal badge on the product page or packaging before purchasing. If you are unsure, our staff can confirm coverage in-store or via phone.
What documents do I need to file a warranty claim?
You will need your warranty slip or the Product Warranty record from your online account. If the warranty slip is unavailable, the original product box with an intact serial number may be accepted as an alternative. Always keep your receipt and original packaging.
Can I get a cash refund for a defective product?
Cash refunds are not available under our policy. Eligible defective products are handled through replacement only. If your product is discontinued at the time of the claim, we will offer a comparable model or discuss upgrade options with you.
What is not covered by the warranty?
The warranty does not cover physical damage, liquid damage, unauthorized modifications, misuse, software issues, data loss, consumables, or freebies. Components used outside their intended purpose — such as GPUs modified for crypto mining — are also excluded. Compatibility issues resulting from user error are the customer's responsibility.
How long does the 30-day replacement process take?
Once our Technical Support team verifies the defect, replacements are typically processed within a few business days. The evaluation time depends on the product type. Bringing the item in-store usually results in the fastest turnaround.
Do I need to pay for shipping when filing a warranty claim?
Yes. Customers are responsible for all shipping costs associated with sending items to and from our technical support facility. We recommend using a trackable courier service to avoid loss in transit.
What happens if I do not pick up my repaired item on time?
You must claim your item within 30 days of receiving a pick-up notice. After 30 days, a storage fee will be charged. Items left unclaimed for 90 days or more may be disposed of by IPASON. Please ensure your contact details are up to date so we can reach you promptly.
Is on-site or home service available for warranty repairs?
On-site service is not included under the standard warranty. All warranty repairs are carried out in-store at our Binondo, Manila location. For corporate accounts with bulk orders, please contact our sales team to discuss dedicated support arrangements.
Still have questions? Our team is happy to help.
Contact Us